Privacy Policy

Clear rules for the data behind your review flow.

This policy explains how ClariFlow collects, uses, shares, and protects information when businesses use the website, dashboard, review pages, QR flows, plans, payments, and referral features.

Last updated: June 25, 2026

ClariFlow privacy and protected review data dashboard

Data promise

We use business data to run and improve the review experience.

Information we collect

  • Account details such as name, email address, login method, role, and authentication status.
  • Business profile details such as business name, category, address, logo, colors, review page text, and Google review link.
  • Review flow information such as QR scans, review page activity, private complaint details, sentiment signals, and email notification preferences.
  • Plan, trial, payment, and referral information needed to manage subscriptions, billing status, sales referrals, and commissions.
  • Device and usage information such as browser type, approximate location derived from technical data, pages visited, and local storage preferences.

How we use information

  • To create and manage your ClariFlow account, business profile, review pages, QR templates, dashboards, and plan status.
  • To route happy customers toward your Google review page and deliver private complaints or risky feedback to the business owner.
  • To send service emails, account alerts, feedback notifications, support responses, and important product or policy updates.
  • To monitor reliability, prevent abuse, improve analytics, troubleshoot errors, and make ClariFlow easier for local businesses to use.
  • To process trials, subscriptions, payment verification, cancellations, referrals, and sales commission tracking.

Payments and third parties

  • Payment checkout and verification may be handled through Razorpay or similar payment providers. ClariFlow does not need to store full card, UPI, or bank credentials.
  • Google sign-in may provide basic profile information when you choose to authenticate with Google.
  • We may use hosting, database, email, analytics, and support providers that process information only as needed to run the service.
  • We do not sell customer personal information.

Data retention

  • We keep information while your account is active or while it is needed for billing, security, legal, support, and business record purposes.
  • You may request account or business data deletion, subject to records we must keep for legitimate operational, legal, tax, fraud prevention, or dispute reasons.

Your choices

  • You can update business profile content, review page settings, plan choices, and notification preferences from the app where available.
  • You can use browser controls to clear cookies or local storage, although some app preferences and logged-in behavior may stop working correctly.
  • You can contact us to request access, correction, export, or deletion of personal information connected to your account.

Security

  • We use reasonable technical and organizational safeguards designed to protect account, business, review, payment status, and referral information.
  • No online service can promise perfect security, so account owners should use secure devices, trusted email accounts, and careful access controls.

Children

  • ClariFlow is built for businesses and is not intended for children. We do not knowingly collect personal information from children.

Changes to this policy

  • We may update this Privacy Policy as ClariFlow changes. When updates are material, we will take reasonable steps to notify users through the app, email, or this page.

Questions or requests

Contact the ClariFlow team through the support details provided in your account.

Include the business name, account email, and the request type so we can route the request responsibly.